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5

The battery on the control fob to open/close and do a lot more things for my 2006 Toyota Prius finally ran out. Guess 10 years was enough. Mr. Lee ordered a new one (I replaced the one my wife uses as a precaution.) Took 2 business days to order and receive the new parts. Prius now running on its second decade with new control fob batteries. Service from Japanese Auto Specialist was, as usual, prompt and excellent.

5

Great Customer Service and Repairs! Called for appointment to get check engine light diagnosis. Told up front it would be about 1 hour. Knew my car had other issues. Very honest about the work that needed to be done. Had to option to get rental car or bring the car back after weekend. They offered to split rental car fees since they couldn't get it fixed by closing. Kept me informed of the work that needed to be done. Lisa was so helpful in getting me the estimated fees. Service personnel were extremely honest about the repairs and work performed on the car. Dependable and pride in the work. Open - Monday through Saturday.

5

I just received my 110K service on my 2007 FJ Cruiser. We tacked on the state inspection and got out for under $200. I have a great relationship with David Le, the service manager. This is the second or third review and feel completely comfortable taking my car here. They're honest and upfront with me in estimating the services needed. There's a good reason for all of the 5 star reviews. These guys are good! I'd send my mother here.

4

Can't beat the customer service here! They did an inspection and recommended waiting before doing any work on my car. I greatly appreciate their honesty and integrity! Will definitely take my car back here when it finally needs service.

5

They do great work at an honest price. Significantly less expensive than a dealership and David doesn't try to push services on you that are not needed. He also stands by his work which is huge. Can't say enough good things about him and his staff.

5

Was recently at Japanese Auto Repair for a state inspection. As always, service was quick and efficient.!! Scott at the front desk took care of our questions and needs. Thank you David for your attention to customer service and serving the community to its best! It's not easy finding a trustworthy and reliable mechanic shop. You and your staff have exceeded our expectations! Thanks!L. Nguyen

5

Pride, attention to detail, and honesty are the hallmarks of this fine business. They have made me a lifetime customer now. My 2003 G35 "Baby" is back, and feels like a new car. A special thank-you to Lisa, for making me feel like a friend, to Cedric and others for taking me home, and to David Le and his crew for the super-fine job they did, coming in under budget and keeping me up to date. I've fallen in love with my car again.Here are some words that need to be added to my review: Craftsmen, Friendly, Trustworthy, Experts, Caring, and Pride....I am just so overwhelmed that I can't express it all. Thank you all at Japanese Auto repair, you are truly at an expert level.

5

Great experience. JB was very helpful. The detailed diagnostics complete with pictures is really valuable when making a decision.

5

Called to get schedule to get my truck a full inspection the night before I dropped it in the morning. After it was inspected they sent me an email of the full report with pictures of where and what was checked. Figured out my brake pads needed to be replaced and rotors needed to be resurfaced on the report that was given to me via email so I had them do that too. Told them I would need it by 5pm. They delivered on time and gave me a decent price for everything.

5

Just moved to the Carrollton/Addison area. Received a flyer in the mail, and the price caught my eye. I am one of those people who will shop around and find the best service for the best price. Their synthetic oil change prices were $50 less than the Audi dealership and $20 less than the place I used to go. This alone was worth 4 stars.But what really sets this place apart is JB and his customer service. The guy knows cars and spends the time to educate you on the current condition of your car. He noticed my serpentine belt was not only cracked, but missing thread and starting to separate. While waiting to get it done.Great prices, great service. Exactly what I was looking for.

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